TERMS AND CONDITIONS
How to make a purchase
The “Thracian Lands Crafts” is not an e-commerce site, so we kindly ask you to email, phone or write to us with the details of the craftworks you are interested in. We will confirm that the goods are still available and make arrangements for payment and collection, or delivery.
We will then email an invoice to you, with details of availability, confirming prices, and post and packaging costs. You can then use a credit card either by email, or telephone, or make a payment via bank transfer. We do not accept checks.
You may collect your purchase or we can arrange delivery to you. No goods will be released until payment in full has been received.
If you chose to have the goods delivered, we will include a delivery quote on your invoice. This includes packing, insurance in transit and delivery costs. All items are delivered by a reputable international express courier company. All packaging is to a high professional standard.
The goods will be dispatched upon completion of payment. We will inform you immediately of any delays, and advise you of the delivery day.
Money back guarantee / Return Policy
If for any reason you are not happy with your purchase, you may return it with the receipt to “Thracian Lands Crafts” for a full refund (excluding shipping costs) on the following conditions:
- You must contact us advising us of its return within 7 days of your order’s arrival with you; either by e-mail – [email protected] or by telephone: +359 889 951 117
- The purchased product must be returned in its original packing and undamaged to “Thracian Lands Crafts”.
- It must be returned within 10 days of the product’s arrival with you.
If the provided above conditions have been met, we will arrange for a full refund of the costs of the product to you. You will not be refunded the delivery costs and you must pay for shipping the product back to us and insurance of the work during transit to us. Refund will not be made until the product has been returned undamaged to us.
Terms and conditions
Color. Although we make every effort to ensure the accuracy of images on our website we cannot guarantee that the colors and appearance of craftwork will be identical to the original. Dimensions given are shown under “details”. Availability of the craftworks displayed on our site is not guaranteed. VAT and all required taxes where applicable are included in all prices. Overseas purchasers are responsible for any local customs, duties and taxes required. Copyrights to the image remain to “Thracian Lands Crafts”. The purchase of craftworks from “Thracian Lands Crafts” does not confer the right or license to use the image for commercial or any other purposes. Risk in the goods passes on collection or on delivery of the goods to the address stated in your order. Title to the goods will pass to you only when full payment has been made for them.
We conform to the Data Protection Authority. Your details are processed only for the purpose of fulfilling your enquiry and will not be shared with any third party. You may ask for your details to be added to our exhibition mailing list, but this will not be undertaken unless requested.
I have read and accept the terms and conditions.